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thesane's profile

Visitor

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4 Messages

Mon, Jun 17, 2019 12:00 PM

VPN from China stopped working

About a week ago we became unable to access some chinese websites (e.g. chaoshi.tmall.com ) and also our team in China is unable to connect to our VPN anymore. Same websites are working fine on my home network which is also Comcast. I rebooted the router/gateway with now luck. other  chinese websites are also very slow on Comcast business (office network) but not at home

Responses

Accepted Solution

Official Employee

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518 Messages

2 y ago

Have you checked to ensure that your IP address is not blocked? Also, have you considered a static Ip for your setup? 

Official Employee

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1.1K Messages

2 y ago

Good afternoon, thesane and welcome to the business forums.

 

I appreciate you letting us know about the issues going on with certain websites you're trying to access. I'd like to review your connection. I'll need your information in a private message to do so. May I please have you private message me your full name, the name of your business, the full address of your business location and the phone number associated with your business account?

Visitor

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4 Messages

2 y ago

it does seems to be blocked in China :S . I will try to get in touch with the team there to resolve this from thier side if possible. thanks for the help