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2 Messages
*URGENT* Comcast modem packet loss when pinging from the internet (pingdom.com) and loosing internet connection for users inside the LAN
Greetings from Chicago -
We have been struggling with Comcast modem issues for the past two weeks. The comcast tech has been out there 4 times and have replaced the modem. It runs for a while and then we loose internet connection and our pings to comcast modem (from outside the LAN) has no response. See the link below that shows comcast modem not responding to pings from outside
The techs who have been out could not resolve the problem. See ticket numbers:
CR068038758, CR067480684, CR067693117, CR067694677, CR067734852, CR067577923
ER055022480, CR06813911
How can I get a resolution ?
Thanks!
CC_Renee
Contributor
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10 Messages
2 years ago
Hi @user_0fe0c8, and thanks for reaching out to us at Xfinity!
Thanks for letting us know how we can help, and sorry for the issues you are having with your connection.
Could you please send our team a direct message with your full name and address? Our team can further investigate this issue. To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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user_0fe0c8
New Contributor
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2 Messages
2 years ago
Thank You Comcast_Renee, I just send it as a direct message to 'xfinity support'. Please keep this posting open, so I can advise the community on the resolution
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