Hi, I upgraded my services to the Ultimate Bundle on 7/2/2020. It hasn't been upgraded.
My CB Account Exec emailed me (7/2/2020):
"Your order for the ultimate bundle package will be processed today on a fast path and you will have your new speed tomorrow morning."
I called him the following day to voicemail (7/3) to let him know my internet speed is still the same. But he never returned my call.
I called Comcast Business Support and waited for about an hour to be told it would be processed today (7/3).
I tried to call back on the 4th but no luck.
It's now 7/5/2020, I'm paying for Business Class service and nothing has changed execpt my bill.