New Member
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4 Messages
Unstable Internet Connection
I use an internet video phone and online chat that constantly must have steady internet connections. Comcast Business internet connection keeps clicking on and off. How can I check if the internet service provider is not giving me steady and that my equipment are fine? Even during the call with Business Comcast, I got disconnected because of the unsteady internet connection. How can that be fixed?
kraze
Problem solver
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305 Messages
10 years ago
Can you go to http://192.168.100.1 or http://10.0.0.1 or http://10.1.10.1/ and pull your modem signal levels? Should be located on the "cable modem" or "status" page.
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HKCPA
New Member
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4 Messages
10 years ago
No, I can't open the first one with Explorer and I don't have a username and password for that.
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train_wreck
Gold Problem solver
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610 Messages
10 years ago
One of those links should work. If you get prompted for a password, try:
username: cusadmin
password: highspeed
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VBSSP-RICH
Advocate
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1.4K Messages
10 years ago
Hello HKCPA and welcome,
Just make sure you have a computer plugged directly into on of the Comcast Gateway (CG) Enet LanPorts, bring up a browser, type 10.1.10.1 in the address field, then use username=cusadmiin, password=highspeed, then screen capture your CG up and down channel paramters as train_wreck indicated. It would also be helpful to know the following: are you using a staticIP address and if so, what device is actually using this, what is the model of your CG, what is your Internet Tier Bandwidth?
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