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New Member

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1 Message

Sun, Aug 1, 2021 1:19 AM

Unstable Connection, technical support cannot seem to escalate

Multiple daily outages and modem errors yet I have to start a call completely over and cannot get past level 1. Is there anyone who I can reach out about my issue that can look it over? I cannot run a business with 2 days outages with no callback what so ever. 

Official Employee

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18 Messages

1 y ago

Hello @mjuser119, thank you for taking the time to reach out to us. I myself need my internet for work and would be going crazy if my internet was cutting out every day! Could you please send our team a private message with your full name, your business name, and the service address associated with your account?

 

To send us a private message, please click the "message" icon in the upper right page of our forum page and input our shared handle (Comcast Business).

Contributor

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13 Messages

10 m ago

We, too, are experiencing an increasing number of service outages, usually requiring a reset of the cable router. 

I am assuming that there was some erroneous router firmware update applied that is causing the exceptional number of service outages.  A reset of the router restores service temporarily, however, it is an appalling level of quality for a business internet service. 

I sent a detailed report of the most recent four outages about 10 hours ago via direct messaging as the support team always seems to request but have so far had no response.