Support Number not working

Business support starts to transfer after confirming the account, but then says, "the number is not in service" and hangs up. Is there any other number to reach business tech support? Chat isn't working either.

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Comcast_JosephA

Official Employee

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272 Messages

3 years ago

Hello, @user_02ce75, how’s it going? I know things would be better if you were able to connect with our business team on the phone. That is unexpected you are getting “the number is not in service message.” I was thinking the department you were trying reach might be closed but you should be able to connect with tech support. 1-800-391-3000 is the number to use. Is that the number you called? If you post more details about your concern here, we can also do all we can to help.

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user_02ce75

New Contributor

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4 Messages

3 years ago

Yes, 1-800-391-3000, the business phone number. Tech support is supposed to be 24/7

This is roughly what it says when I call, not exact words, but close enough to explain:

I called and started the troubleshooting steps which restart the modem.

I called 20 minutes later, and it said, "I see you recently restarted your modem."

"Do you still need support? " I said yes.

"Ok, before I transfer you, please confirm the last four digits of your account." I entered them and it confirmed. Then it says, one moment while I transfer you.

It starts the transfer, and then it says, You've reached a number that is not in service and hangs up.

I tried 3-4 times.

My service has been out for 2 days, I was out of town. I need to schedule a tech to troubleshoot.

(edited)

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Comcast_JosephA

Official Employee

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272 Messages

Oh no, that's frustrating and I know not having service for two days is not good. I apologize for the trouble calling in and having your calls drop. If you are logged in, you should see a direct message icon at the top of the page next to the notification icon. Use the Direct Message icon to send your name, service address, and account number (or account phone #). Once we locate your account we can troubleshoot and schedule an appointment if needed.

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3 years ago

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user_02ce75

New Contributor

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4 Messages

When I try the direct message and search for you, I don't find your user. It lists

Comcast_JosephB, but you're

Comcast_JosephA

Can you please just send me a direct message so I can reply back with the info.

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3 years ago

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user_02ce75

New Contributor

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4 Messages

3 years ago

I just sent a message to Comcast_Business with the info.

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user_071f83

New Contributor

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1 Message

3 years ago

Having same issue today 5/3/2022, but it states call during normal business hours, is 13:38 Central.

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Comcast_Janelle

Official Employee

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22 Messages

@user_071f83 Thank you for reaching out on the Xfinity Business forums. I am happy to assist you today. Please send us a direct message with your full name, business name, full address, and phone number. By clicking the "direct messaging" icon in the upper right page of our forum page. Once you click on that, input our shared handle (Comcast Business) to send us a private message.• Click "Sign In" if necessary
• Click the "Direct Message" icon in the top right corner
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Comcast Business" there
• - As you are typing a drop-down list appears. Select "Comcast Business" from that list
• - An "Comcast Business" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

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3 years ago

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