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ethree's profile



1 Message

Saturday, December 5th, 2020 2:00 PM

Struggling with slow uploads

I have been experiencing bad upload speeds well below my purchased plans for months now. The problems began when a tech realized an animal had chewed through our incoming line. Unfortunately, after the service was restored, our upload speeds remain well below where they should be. After two separate attempts with service techs coming and giving up on the problem, I upgraded our package in the hopes of better speeds. It worked for a couple of weeks, but now we are once again about half of where we should be on upload speeds. Download speeds, incidentally, are BETTER than our plan's published speeds. We have the 300/30 business plan now, and we get about 320 Mb down, but only about 17 Mb up.


However, our upload speeds are FAR less consistent. They will typically bounce around between 4 Mbps and 17 Mbps. Typically, we will see them hover between 10 and 15. I'd like to get to the bottom of the problem, since we're paying for speeds we cannot achieve. Thank you!

Official Employee


267 Messages

3 years ago

Hello, ethree! I appreciate you taking the time to reach out to us here for help. We want our service to work to the quality we all expect. Are you able to send a private message so we can take the right actions to resolve the slow upload speed issue? If you could include your name exactly as it appears on your account, your full-service address, and your account number (or phone number) this would be great.