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5 Messages

Sunday, January 8th, 2023 7:07 AM

Still getting bills after disconnection

Here a chronology of events:

12/7/22: Called to disconnect my internet service
12/7/22: Disconnect request signed and completed
12/9/22: Equipment returned via UPS store
12/9/22: New bill $215 posted for 12/14/22~1/13/23 (what?)
12/14/22: Equipment return completed on 12/14.

12/15/22: Called 1-800-391-3000, was told to pay new bill, then expect pro-rated refund
12/15/22: Paid new bill $215 in full up to 1/13/23
1/7/23: New bill $127.01 showed up, no reason given.  Line is listed as "disconnected", but account not closed.

Is this something I can be expected to endure every month from now on? 

Contributor

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8 Messages

1 year ago

Hi there, @user_3cfc48. Thank you for creating a new post. We can definitely look into this for you. 

Could you please send our team a private message with your full name and full address? Our team can most definitely take a further look at this issue.

To send a "Peer to peer" ("Private") message:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it