SMCD3G-CCR Continuously resetting and losing connectivity
We have comcast business class internet and we have two buildings with two different modems, on the same network. We have the main admin building and the Operations and Maintenance building across the street.
Admin building is the problem modem
- We are connecting the modem to our network via a cat 5 cable directly to one of our switches. We have tried numerous different connections. Different cables, still the modem constantly resets. I can log into the modem and watch as the initialization procedure continues to reset. If we plug directly into the modem it works fine, it doesn't start to reset until we plug the modem into our network.
O&M building, exact same modem and it is functioning properly. Plugged directly into a switch that is connected to the admin building via fiber.
Comcast support didn't have an answer for us.. please help.. We need to get this resolved ASAP..