SLooww CHICAGO supposed to be 18mbs business actual 1mb

Question

SO getting really slow numbers from speedtest.net and YES I know what I am measuring without using a service that gives an "enhanced" reading. ALSO the icon ( bottom right of business account page) says "service ok" which clearly does NOT cover speed!!!!

I also ran a few ping tests from a linux machine I use and for good measure reset the modem several times including one hard reset.

I pay for 18mb BUSINESS so this is not great I am in Chicago

set up the account about a month ago and had no problems until this week

1 SO my questions ARE who do I EMAIL to get this resolved?

2 how do I check for system problems using the web, I tried using the instructions online BUT they don't seem to work for business accounts.

here are the signal details. Any guidance appreciated

Channel ID

9

10

11

12

13

14

15

16

Frequency

705000000 Hz

711000000 Hz

717000000 Hz

723000000 Hz

729000000 Hz

735000000 Hz

741000000 Hz

747000000 Hz

Signal to Noise Ratio

31 dB

30 dB

31 dB

27 dB

Downstream Modulation

QAM256

Power Level

The Downstream Power Level reading is a snapshot taken at the time this page was requested. Please Reload/Refresh this Page for a new reading

-16 dBmV

-17 dBmV

-18 dBmV

-19 dBmV

-20 dBmV

-22 dBmV

Upstream Bonding Channel Value

Channel ID	91	89	90
Frequency	22600000 Hz	36400000 Hz	29500000 Hz
Ranging Service ID	12965	12965	12965
Symbol Rate	5.120 Msym/sec	5.120 Msym/sec	5.120 Msym/sec
Power Level	46 dBmV	48 dBmV	47 dBmV
Upstream Modulation	[3] QPSK [3] 64QAM	[3] QPSK [3] 64QAM	[3] QPSK [3] 64QAM
Ranging Status	Success	Success	Success

Signal Stats (Codewords) Bonding Channel Value

Channel ID	9	10	11	12	13	14	15	16
Total Unerrored Codewords	26344283	25217187	25224266	25241896	25202554	25146679	23702629	1203579
Total Correctable Codewords	6	0	1108	287	262	57102	1502309	14140691
Total Uncorrectable Codewords	516	570	566	568	666	722	1553	9868149

VBSSP-RICH · Accepted Answer

Hello majokong and welcome,

Your Downstream power level is clearly out of spec. You need to contact 800-391-3000, have a technical internet agent provide a technician to come to your business to correct your wiring, splitters, or modem root cause issues.

Hope this helps you out.

majorkong · Answer

Hey Richthanks for checking out my problem here's the signal now when the line is at 18mb/s sec does it look right to you now? Channel ID9 10 11 12 13 14 15 16 Frequency705000000 Hz 711000000 Hz 717000000 Hz 723000000 Hz 729000000 Hz 735000000 Hz 741000000 Hz 747000000 Hz Signal to Noise Ratio31 dB 31 dB 31 dB 30 dB 30 dB 29 dB 28 dB 27 dB Downstream ModulationQAM256 QAM256 QAM256 QAM256 QAM256 QAM256 QAM256 QAM256 Power Level The Downstream Power Level reading is a snapshot taken at the time this page was requested. Please Reload/Refresh this Page for a new reading-16 dBmV  -16 dBmV  -16 dBmV  -17 dBmV  -17 dBmV  -18 dBmV  -19 dBmV  -21 dBmV   Upstream Bonding Channel Value Channel ID91 89 90 Frequency22600000 Hz 36400000 Hz 29500000 Hz Ranging Service ID12962 12962 12962 Symbol Rate5.120 Msym/sec 5.120 Msym/sec 5.120 Msym/sec Power Level47 dBmV 49 dBmV 48 dBmV Upstream Modulation[3] QPSK[3] 64QAM [3] QPSK[3] 64QAM [3] QPSK[3] 64QAM Ranging StatusSuccess Success Success  Signal Stats (Codewords) Bonding Channel Value Channel ID9 10 11 12 13 14 15 16 Total Unerrored Codewords1440903734 1439894253 1439894285 1439908413 1439868523 1437862519 1376191687 868653196 Total Correctable Codewords432 223 7561 10543 16501 2023333 63168722 224077749 Total Uncorrectable Codewords1687 552 1484 1638 1588 1779 528179 346499336

majorkong · Answer

called the number suggestedtech ( ken) was here within 3 hoursrewired everything almost tried to rewire our GAS STOVE 🙂line seems much better nowVERY HAPPY CUSTOMER Channel ID8 3 4 6 9 10 11 12 Frequency699000000 Hz 669000000 Hz 675000000 Hz 687000000 Hz 705000000 Hz 711000000 Hz 717000000 Hz 723000000 Hz Signal to Noise Ratio36 dB 33 dB 33 dB 36 dB 37 dB 36 dB 36 dB 36 dB Downstream ModulationQAM256 QAM256 QAM256 QAM256 QAM256 QAM256 QAM256 QAM256 Power Level The Downstream Power Level reading is a snapshot taken at the time this page was requested. Please Reload/Refresh this Page for a new reading-6 dBmV  -9 dBmV  -8 dBmV  -6 dBmV  -6 dBmV  -7 dBmV  -7 dBmV  -7 dBmV   Upstream Bonding Channel Value Channel ID91 89 90 Frequency22600000 Hz 36400000 Hz 29500000 Hz Ranging Service ID13017 13017 13017 Symbol Rate5.120 Msym/sec 5.120 Msym/sec 5.120 Msym/sec Power Level38 dBmV 39 dBmV 39 dBmV Upstream Modulation[3] QPSK[3] 64QAM [3] QPSK[3] 64QAM [3] QPSK[3] 64QAM Ranging StatusSuccess Success Success  Signal Stats (Codewords) Bonding Channel Value Channel ID8 3 4 6 9 10 11 12 Total Unerrored Codewords645170306 645186704 645093863 645194896 645162954 645164125 645162922 645165503 Total Correctable Codewords23 5 84487 0 17 18 14 14 Total Uncorrectable Codewords633 562 742 551 725 623 585 612

VBSSP-RICH · Answer

Very glad that worked out for you !

majorkong · Answer

SPOKE TOO soon speed at 4 mb since sunday night. this is getting boring. Might have to move on.

Channel ID	9	10	11	12	13	14	15	16
Total Unerrored Codewords	1440903734	1439894253	1439894285	1439908413	1439868523	1437862519	1376191687	868653196
Total Correctable Codewords	432	223	7561	10543	16501	2023333	63168722	224077749
Total Uncorrectable Codewords	1687	552	1484	1638	1588	1779	528179	346499336

Channel ID	8	3	4	6	9	10	11	12
Total Unerrored Codewords	645170306	645186704	645093863	645194896	645162954	645164125	645162922	645165503
Total Correctable Codewords	23	5	84487	0	17	18	14	14
Total Uncorrectable Codewords	633	562	742	551	725	623	585	612

majorkong

SLooww CHICAGO supposed to be 18mbs business actual 1mb

VBSSP-RICH

majorkong

majorkong

VBSSP-RICH

majorkong