New Member
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1 Message
SLA have not been met for days!
My company's SLA has not been met for days. I need to get a refund for EACH DAY the SLA has not been met. Tis is completely absurd..
We are paying a ridiculous amount (in comparison to competitors) for 100MB download bandwidth and 20MB upload bandwidth. As of 2 minutes ago, the numbers are 16.5MB download and 17.8 Upload. This has been ongoing for at least three days.
EACH DAY that the SLA has not been met needs to be REFUNDED!
kraze
Problem solver
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305 Messages
9 years ago
Can you take a look at this post and reply with the needed information? We can likely dig a bit deeper with you to see if we can see a problem.
http://forums.businesshelp.comcast.com/t5/Connectivity/Connection-Troubleshooting-Tips/m-p/25861#U25861
As for the SLA. I don't believe their standard Internet plans have an SLA, more of a lose commitment to take care of problems a bit quicker.
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train_wreck
Gold Problem solver
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610 Messages
9 years ago
Correct. The standard coaxial-based business contract states at the top "Service Order Agreement", not "Service Level Agreement". If you need an SLA, investigate Comcast's "Metro Ethernet" (fiber-based) service.
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