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greenknigget's profile

New Contributor

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2 Messages

Thu, Feb 18, 2021 8:00 AM

Should not have to reset the modem or call for tech support to have them clear it every day

First time caller, long time listener. I know there are many variables in the connectivity game. I have been struggling with connectivity issues since October of last year and thought we had it solved finally thanks to Comcast Business but they cropped back up again last week. 

The only way to solve the issue is to a) reboot the modem or b) check with tech support so they can reset the modem at their end, clearing up any noise that has collected. 

And that's now every 4-5 hours. Something is not right in this area. I have changed every piece of network equipment. I have streamlined everything. We had nearly a dozen techs come out between October and December. And it was good... until a week ago. 

What is causing the noise in the line that's forcing me to reset the modem every 4-6 hours? Any ideas? Any clue on how to diagnose this? 

Open to suggestions. Thanks. 

Official Employee

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43 Messages

10 m ago

Hello and Happy Thursday! I hope you’re having a great week so far! I also appreciate you taking a moment out of your day to reach out to us on our Business Community Forums! You’ve reached the best place and perfect person to help with virtually all of your account needs!

 

Going forward, I'm truly sorry to hear about the continued connection issues you're experiencing once again in the past week as I know how frustrating situations like this can be especially since you mentioned all the troubleshooting steps you've taken to no avail. At this point, we'd like to take a closer look on the backend and see what further options we have to help remedy this once and for all!

 

To get the ball rolling on this process, please send us a private message by clicking my name "ComcastJosephW" then select "Send a Message" on the right side with your name and service address to get started. Thanks again for both your time and patience!

New Contributor

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2 Messages

10 m ago

Message sent. Thanks.