Should I replace my Arris SB6190 SURFboard Cable Modem?

I am currently using this Cable Modem for my Comcast Teleworker service and recieved a Class Action Notification about it. I'm seeing 57.1Mbps down and about 12.9Mbps up with my service with ~12 ms Latency. I'm wondering if I'm getting the maximum performance out of my internet connection? Should I replace my modem with something newer that does not have the flawed Intel Puma 6 Chipset included in these modems?

ARRIS SURFboard SB6190 Cable Modem

Responses

CCMichaelM

Visitor

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226 Messages

6 years ago

Thanks for visiting our Comcast Business Support Forums Page, OscarGidas! I can help you with your modem compatibility questions. Please, send me a private message with your full name, address and, the phone number listed on your Comcast Business Account to get started.

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tishazar

Visitor

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3 Messages

6 years ago

I have reached my limit of PM's - here's the speed test info:

PING ms

13

DOWNLOAD Mbps

31.23

UPLOAD Mbps

6.16

Bearing in mind that there is only one computer directly connected to the modem. Ping also comes back with 0% loss. Shall I try connecting a few more machines?

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Comcast_JosephA

Official Employee

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272 Messages

6 years ago

It never hurts to test your speed or service with multiple devices. If you have a chance to test other computers directly to the modem let me what results you get if you don't mind.

0