Skip to content
petestorm's profile

Contributor

 • 

29 Messages

Sat, Oct 2, 2021 10:55 AM

Service outage in my neighborhood in 22701

Had a network drop yesterday right before work (I work at home!) and it luckily came back in about 15 mins. Last night streaming got flaky and testing from my gateway indicated 1 Mbps down/30Mbps up (I pay for 300/30). Wake up this morning and restart modem and even power cycle it and no connection at all. My neighbors are also having issues so it's not just me. And I've worked in IT/InfoSec for decades so, yes, I've tried everything I can try on my end.

This is a priority fix for me because I work at home full time!

Official Employee

 • 

12 Messages

8 m ago

Hi there, thank you for taking the time to post and share your experience with us. I work from home as well so I certainly understand the importance of having a reliable connection and even more so the stress and frustration that is caused when you don't see that reliability! I appreciate the steps you have already taken to try and fix this issue, it does sound like something that may be outside your home and I would like to look into that further with you. Please send us a direct message with your full name and service address to get started. 

Contributor

 • 

29 Messages

@Comcast_Valerie  Hmm...strangely when I go to DM you your name doesn't come up in the list of users I can contact. I see others, but not your account. Can you DM me? 

(edited)

Official Employee

 • 

12 Messages

I apologize for the confusion, you would want to search Xfinity Support. Please let me know if you have any trouble sending us a direct message. 

Contributor

 • 

29 Messages

Didn't see Xfinity Support as a user either. Sent a DM to "Comcast Business" hoping that'll work (oh wait, that may just be a bot). Maybe it's just my browser but don't see a send message icon or anything on your profile. 

(edited)

Official Employee

 • 

12 Messages

I did receive your DM and I have just responded back to you through that DM. Thank you for your patience and cooperation!