Serious Connection Issues

Any word on this John? My upload speed is down to nothing right now.

Here are my Gateway Summary readings and a speed test at the same time.

Then two minutes later....

This is at 7:00 PM when all our employees are gone and there is no HTTP activity.

http://www.dslreports.com/r3/smokeping.cgi?target=network.8f793ef39140fa2ab17c55f5dbb66025

John,

Thus far there does not seem to be any consistent pattern for the problem. On average we have 50 active users during normal business hours. The line is used by administrative staff only (no students), and for HTML traffic only (no email).

Today our problems were mostly between Noon and 1pm. So far, that is!

John,

As you can see (below), today the problem occurred around Noon. Yesterday the problems started after hours, around 7pm, and lasted until midnight.

I also have a smokeping running on the router that is one hop ahead of our gateway. The same packet loss occurs on that router.

Ha ha - It looks like these charts (above) are staying current. I thought I pasted static images.

So you can see how things are going.....

Here's the last 30 hours.... Nobody at Comcast can figure out what's going on here?

Three blocks from the Comcast headquarters in downtown Philadelphia there is no one who can fix this problem that we have lived with for a month.

I am have the same problem and have working with Comcast for more than a month.  I want a direct contact and dedication attention to my issue, not a community forum.  We pay too much for Business Class to have to put up with this.

anolte, please don't hijack a thread

please also don't say stuff like you pay too much for business class.  Comcast business class is basic business.  if you were paying for Comcast Enterprise class then you would have a legitimate beef but business class is basically residential service for businesses.  Saying stuff like that just makes you look foolish.  I handle connectivity bills in the thousands of dollars a month, I see what the people are paying who are really justified in making a stink over the amount.

If you start a new thread, document all contact, and be persistent, it will work wonders.  That is the only way to get this level of service fixed.  The only people who get to act like azzes and demand instant service are the people paying Enterprise level service.

A node that was back feeding to my node (according to the tech supervisor) was the cause of my month long problems. It was fixed back in April.

As of May 1st. We have moved on to Comcast Fiber EDI service. With EDI service you get a Service Level Agreement that covers network availability, time to respond, and time to restore.

Thanks!