New Contributor
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18 Messages
SecurityEdge useless spam
I have SecurityEdge for some reason (package or something). I do not use this and have it disabled. Today I received 8 weekly reports from the system. The reports were naturally containing 0 incidents because the stupid thing is turned off. Why is Comcast spamming me with a product I don't use? The constant phone calls from numbers that come up as spammers is bad enough. How do I make this stop?
CC_Xavier
Contributor
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15 Messages
3 years ago
Hello @DLG2209TVX, could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue. To send a "Peer to peer" ("Private") message:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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DLG2209TVX
New Contributor
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18 Messages
3 years ago
Okay, I'm signed in. There is no button called "Peer to Peer" or Private. If I go to Direct Message, there is no user that appears for Xfinity Support.
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user_04c95c
New Contributor
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2 Messages
3 years ago
I just spoke to comcast with the same issue. Their system did not send out weekly security messages since early January. They just fixed the issue, but now it is sending out all the back logged messages from earlier weeks.
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user_04c95c
New Contributor
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2 Messages
3 years ago
I just spoke with Comcast about this issue. Their system didn't send out the normal weekly security edge report for the last 8 weeks. They just fixed the issue and now the system is sending out all the messages from the last 8 weeks.
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rmferg
New Contributor
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2 Messages
3 years ago
Same thing is happening to me. Since 3pm today I've received 6 reports!
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rmferg
New Contributor
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2 Messages
3 years ago
Same thing has happened to me. Since 3pm today I've received 6 reports and they keep coming.
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user_f3c6bd
New Contributor
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12 Messages
2 years ago
I love how they all say, just tUrN iT oFf as if such a concept had never occurred to us.
I can’t turn it off because I DON’T HAVE IT! WTF
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chrisporosky
New Contributor
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3 Messages
2 years ago
Comcast, dumbest support ever, dumbest email notification system ever. Scary that these unsolicited spam "SecurityEdge" emails are being sent by a supposed network and cybersecurity company.
(edited)
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