New Contributor
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3 Messages
Scheduled Maintenance
Why don't you post when you do scheduled maintenance? It seems to be around 12:45 nightly and service can be out for as little as an hour or all night.
I understand that the schedule may dirrer by address. You can include the outage info weekly / monthly with your marketing messages, or by text or email -- you have my address and phone.
*** I have business data connections in the Far East as well as in Australia. ***
Hardware and Software maintenance can both be done by switching servers and distribution hardware in and out. This requires additional hardware and switches, and I have done this for several of my large server farms. I pay more for my business service to get the best availability. You can do better!
I understand that the schedule may dirrer by address. You can include the outage info weekly / monthly with your marketing messages, or by text or email -- you have my address and phone.
*** I have business data connections in the Far East as well as in Australia. ***
Hardware and Software maintenance can both be done by switching servers and distribution hardware in and out. This requires additional hardware and switches, and I have done this for several of my large server farms. I pay more for my business service to get the best availability. You can do better!
Bruceless
New Contributor
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3 Messages
6 years ago
Why don't you post this information on your web site? It seems to be around 12:45 nightly and service can be out for as little as an hour or all night. I am aware that the times may vary by address -- send a weekly / monthly text or email (or along with your marketing messages) -- you have my address and phone number...
I have business data (internet) connections in the Far East as well as in Australia.
Note: Hardware and Software maintenance can both be done by switching servers and distribution hardware in and out. This requires additional hardware and switches; I have done this for several of my large server farms. I pay more for my business service to get the best availability. You can plan to do better!
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CCMichaelM
Visitor
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226 Messages
6 years ago
Hey there, Bruceless.
We understand the importance of needing to know when your services are interrupted due to planned maintenance. Typically, you can monitor any service area issues from your Comcast Business Mobile App or, online at https://business.comcast.com/myaccount/. I'd like to take a look at your connections though. I want to be sure there are no hiding issues. Please, click my name and visit my profile. On the right side, you'll see the option to send me a private message. Send me a message with your name and the phone number listed on your Comcast Business account. I'll take a look and verify there are no issues with your services and give you more info about what's been going on in the area.
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