Retired Employee
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1.9K Messages
SamKnows Broadband Study Trial
To our valued participants in SamKnows Broadband Study Trial,
Thank you for your participation in our recent broadband performance measurement study. As you are aware this study was conducted by a third-party vendor called SamKnows to test and verify the speeds being delivered to our Comcast Business Internet customers across the country.
This broadband study has been completed and to our participants the $150 Visa® prepaid card will be in the mail starting on the week of 10/06/2014.
Thank you for your interest and participation!
As a valued member of our Comcast Business Community, we welcome you to participate in a broadband performance measurement study. This study is being conducted by a third-party vendor called SamKnows to test and verify the speeds being delivered to our Comcast Business Internet customers across the country. If you qualify and complete the study, Comcast Business will provide you with a $150 Visa® prepaid card.
If you are interested in participating, please click here to be taken to the SamKnows enrollment survey http://signup.samknows.com/comcast. If you qualify, expect a response and next steps in the coming weeks. If you do not qualify, please also expect a notice within a few weeks.
To qualify for the study, you must be an existing Comcast Business Internet customer with a DOCSIS 3.0 (D3) gateway modem
Click the links for additional information on Sam KNows and how it works.
Accepted Solution
Eric
New Contributor
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10 Messages
12 years ago
I got a response from the SamKnows support staff regarding my network issue:
It took a little time for us to figure out why your additional WAP's won't work with our device, and I think we have finally got to the bottom of it.
Guest networks on Apple Extreme's use tagged traffic as part of their VLAN, and regrettably, our devices don't play nice with VLAN's, which is why puting these devices downstream of our device isn't working...
If tagged traffic is important to your network, it might be best if you do not participate in this survey.
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Accepted Solution
kraze
Problem solver
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305 Messages
12 years ago
I'm not sure if there is a firm time there. I imagine it's flexible as they wait for all the boxes to be delivered and setup within the customers network. Personally mines been running since the day I got it.
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Accepted Solution
kraze
Problem solver
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305 Messages
11 years ago
Just as a heads up. The trial has ended and SamKnows says it's safe to remove the box from your network. They also noted they'd be in touch shortly with information on the gift card and how to return the box.
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Accepted Solution
kraze
Problem solver
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305 Messages
11 years ago
I can't imagine they want the card board inserts back. Just put the device and power cable into the box by itself.
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Accepted Solution
Bumpshot
New problem solver
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21 Messages
11 years ago
Just wanted know, if anyone has a time frame on when Comcast are sending out the Cards?
I have not got any emails lately about it.
I know they have my unit back from UPS.
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Accepted Solution
kraze
Problem solver
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305 Messages
11 years ago
I haven't heard anything. I'm assuming they are waiting until a majority of the boxes are returned.
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Comcast_Jon
Administrator
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1.5K Messages
12 years ago
Hello Bitblaster,
Can you clarify your question to the community?
Specifically to your possible use of multiple static IP addresses in your network with this study.
Thank you
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CC_Alan
Retired Employee
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22 Messages
12 years ago
Oroszdb,
Unfortunately, you'd be unable to use the FCC whitebox for this trial. You would need to sign up for the SamKnows trial and have the specific whitebox for the Comcast trial sent out. Although there are some similarities, the SamKnows trial is performing a specific suite of tests and the whitebox devices are not interchangeable, the trials are distinct and different.
Let me know if you have any questions.
Thank you,
Alan
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kraze
Problem solver
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305 Messages
12 years ago
It should also be noted that apparently the data this box is collecting is private. When I asked for access I was told..
"In regards to the data, I'm afraid Comcast have specified the data remains confidential for this project. The main purpose of this project is to find where there are issues in the network and iron them out. Their engineers are monitoring the data very closely themselves and actively looking to find places where there are problems and help resolve them."
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Bumpshot
New problem solver
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21 Messages
12 years ago
When is the 60 days study suppose to start ? I got a Email saying :
The validation period will be starting very soon. We will be starting the trial period very soon and we will mail you the exact date of start and end when we know for sure.
Kind regards,
Ati
The SamKnows Team
That was 7 days ago.
I know the units were up since April 30th. Because that is when I got my unit.
Should I not be running it ? Until the study starts. When will that be?
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bitblaster
New problem solver
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11 Messages
11 years ago
Is anyone else having a problem fitting the 4.0 pound SamKnows white box container inside the 3.5 pound UPS Small Box container?!?! (The sizes I gave are just for relative comparison to get across that the white box is BIGGER than the provided return UPS box that it is supposed to be returned in.)
The only way the two seem to just barely fit is to take the carton out of the white box and put it directly in the UPS box. The original FedEx Box was a Medium size box. *ugh*
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