Our Comcast Business service is very unreliable with multiple outages every day - Comcast support is unable to diagnose and troubleshoot!

Our Comcast Business service is very unreliable, we have multiple outages every day, and when we call support they are unable to diagnose and trouble shoot the issue. I can't run my business using Comcast, has anyone found a way to get Comcast to actually diagnose and fix these kinds of issues?

Responses

CC_StephanieK

Contributor

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13 Messages

3 years ago

Hello, @user_9ba19f . Thank you for reaching out regarding your service issues. We want your experience with us to be superb, and help ensure we get your connection running properly. When services are not working, is it being reported as an interruption on our site?

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user_92b8d2

New Contributor

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2 Messages

3 years ago

Same problem here. I was not able to work properly. Need to change my provider

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Comcast_Aldrik

Official Employee

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27 Messages

Hello @user_92b8d2, we'd truly regret seeing you go! If you could please send us a private message with your full name, business name, and address associated with your business account. Our team would love to take a further look.

To send us a private message, please click the "message" icon in the upper right page of our forum page and input our shared handle (Comcast Business).

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3 years ago

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user_92b8d2

New Contributor

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2 Messages

3 years ago

Same problem here. Unable to work properly. Had to change my provider.

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user_fef040

New Contributor

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1 Message

3 years ago

Same!!

about to switch provider!!!

Everyday is one outage and we are not able to work well, we need to help our appointments and finish our labor day, this’s a fast face work and we depend on the internet.

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Comcast_Nick

Official Employee

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34 Messages

Hey @user_fef040, thank you for reaching out to us on our forums about your internet. I know how important a stable connection is and would love to help. Can you send us a private message so I can see what is going on? You can send one by clicking the "message" icon in the upper right corner of our forum page. Once you click on that, input our shared handle Comcast Business to send us a private message.

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3 years ago

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user_47e570

New Contributor

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1 Message

3 years ago

I experience outages at least once a week sometimes even more. It is very disruptive to our business and I am beginning to look for another provider. I have spoken to the Comcast Business and Business VoiceEdge support for help but the problem persists. Does anyone have any recommendations or a competitor I might consider? I was also offered a credit on my bill but have not seen that come through yet.

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Comcast_Raul

Official Employee

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40 Messages

Hello, @user_47e570. I'm sorry to hear you continue to experience service interruptions. We would hate to lose you as a customer, and would love the opportunity to help find the solution to this problem.

For future reference, it is better to submit your own post as it creates a ticket to get help, and sometimes posting on an old thread can delay getting help. Please send me a private message with your first and last name as well as your full service address by clicking on the chat bubble in the top right corner and send a message to our "Comcast Business" handle?

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3 years ago

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user_39dd09

New Contributor

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7 Messages

3 years ago

The only fix Ive seen in these forums to the multitude of dropped internet posts is people needing to call multiple times until they got someone that knows something and can escalate the issue to a higher level just to find a bad line amplifier....guess this will be my next move to get ours fixed.

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CC_JosephB

Recognized Contributor

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27 Messages

If anyone at all is having any kind of concern with their services, you can reach out to us here. We can troubleshoot, look at your bill, and lots of other things. We would just need some info from you in a DM.

To get started, please send us a direct chat message with your full name and service address to Xfinity Support. To do so, click on the chat icon located at the top right of this forums page.

Here's the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Peer to peer chat" icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

I no longer work for Comcast.

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3 years ago

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n0uk

Contributor

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13 Messages

3 years ago

We, too, are experiencing an increasing number of service outages, usually requiring a reset of the cable router.

I am assuming that there was some erroneous router firmware update applied that is causing the exceptional number of service outages. A reset of the router restores service temporarily, however, it is an appalling level of quality for a business internet service.

I sent a detailed report of the most recent four outages about 10 hours ago via direct messaging as the support team always seems to request but have so far had no response.

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