Skip to content
U

New Member

 • 

1 Message

Sat, Jun 26, 2021 11:49 PM

Our Comcast Business service is very unreliable with multiple outages every day - Comcast support is unable to diagnose and troubleshoot!

Our Comcast Business service is very unreliable, we have multiple outages every day, and when we call support they are unable to diagnose and trouble shoot the issue. I can't run my business using Comcast, has anyone found a way to get Comcast to actually diagnose and fix these kinds of issues?

Responses

Official Employee

 • 

5 Messages

3 m ago

Hello, @user_9ba19f . Thank you for reaching out regarding your service issues. We want your experience with us to be superb, and help ensure we get your connection running properly. When services are not working, is it being reported as an interruption on our site? 

New Contributor

 • 

2 Messages

2 m ago

Same problem here. I was not able to work properly. Need to change my provider

Official Employee

 • 

13 Messages

Hello @user_92b8d2, we'd truly regret seeing you go! If you could please send us a private message with your full name, business name, and address associated with your business account. Our team would love to take a further look.

 

To send us a private message, please click the "message" icon in the upper right page of our forum page and input our shared handle (Comcast Business).

New Contributor

 • 

2 Messages

2 m ago

Same problem here. Unable to work properly. Had to change my provider.

New Contributor

 • 

1 Message

2 m ago

Same!!

about to switch provider!!!

Everyday is one outage and we are not able to work well, we need to help our appointments and finish our labor day, this’s a fast face work and we depend on the internet. 

Official Employee

 • 

5 Messages

Hey @user_fef040, thank you for reaching out to us on our forums about your internet. I know how important a stable connection is and would love to help. Can you send us a private message so I can see what is going on? You can send one by clicking the "message" icon in the upper right corner of our forum page. Once you click on that, input our shared handle Comcast Business to send us a private message.

New Contributor

 • 

1 Message

1 m ago

I experience outages at least once a week sometimes even more.  It is very disruptive to our business and I am beginning to look for another provider.  I have spoken to the Comcast Business and Business VoiceEdge support for help but the problem persists.   Does anyone have any recommendations or a competitor I might consider?   I was also offered a credit on my bill but have not seen that come through yet. 

Official Employee

 • 

8 Messages

Hello, @user_47e570. I'm sorry to hear you continue to experience service interruptions. We would hate to lose you as a customer, and would love the opportunity to help find the solution to this problem.


For future reference, it is better to submit your own post as it creates a ticket to get help, and sometimes posting on an old thread can delay getting help. Please send me a private message with your first and last name as well as your full service address by clicking on the chat bubble in the top right corner and send a message to our "Comcast Business" handle?