No Internet then have to Poor Customer Service

I lost Internet on New Years Day. It seems to be equipment failure at my end. They scheduled a Tech to come out that day. Later that evening they call and say they are sorry they were understaffed and would have someone out to me on Saturday.

Saturday comes and goes and afte 3 long phone conversations no one shows. They say they will be out today we will see if that happens.

I'm a small business and rely on internet to work remotely. I was sold on Comcast business because the sales rep said we would get better custumer service and if there were problems with service business class has to respond sooner. That has not happened as of yet and if it does the time and frustration it took to get.

Business class is not always better in my case my parents are a 1/2 mile from my location have twice the speed for a substatial amount less.

BUSINESS CLASS MAKES YOU SIGN 3 YEAR CONTRACT!!! I understood this when I signed up but the fact you can't switch to residential without paying a cancelation fee. I like comcast I don't mind paying more for service but if I'm going to get service like residential I want to pay residential service prices