No internet access with NEW cisco router

Hi Experts,

I got a problem in internet access with my new Cisco C800 router. The new router always get a 24.x.x.x IP from DHCP but I am not able to ping the DNS server 75.75.75.75.

With the old Linksys E600 router , it was assigned with 73.x.x.x IP address and it works fine.

Anyone has seen the same before? How to resolve it?

Thanks,

Responses

user_Phil

Advocate

•

1.1K Messages

6 years ago

Hi het13pitt and welcome to the business forums.

I would like to assist with your internet access. I am not able to advise on how to set up your router since this would be passed the Comcast Business demarcation policy, however, I can definitely look into any issues with the leased gateway. I'll need your information. Please private message me your first and last name, the name of your business, the full address of the business location and the phone number associated with your business account.

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