No email forward possible

Hello

I have deleted yesterday a user with his email address. Than I have tried to make a email forward for the deltet address to our company Exchange email server.

I try this:

My Account --> Email--> Manage forwards

first i type in the email adresse and then were i want it be forwarded. Than I choose "save" and this is the message i become:

Manage forwards successfully saved.

We are processing your request. It may take a few minutes for changes to be reflected in your online account.

But after one day nothing hapend, if I look now in Manage forwards there is no forward that I can manage or see.

I have tried to forward a new email addess like test123@.....com to my private gmail, I become the same message that it will take a few minutes. but after hours nothing happends...

Can anybody tell me what i'm doing wrong?

regards

Marc

Responses

VBSSP-RICH

Advocate

•

1.4K Messages

11 years ago

Hello Marc34 and welcome,

Please try Create and manage email forwards online and let us know if this works for you.

Hope this helps you out.

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Marc34

New Member

•

2 Messages

11 years ago

Dear VBSSP-RICH

I have tried this way, it's the same way I tried to describe in my first post.

If I make a forward, the system give my every time the same reply.

We are processing your request. It may take a few minutes for changes to be reflected in your online account.

But nothing hapend, I have tried to make forwards the last two days with different email adresses but no forward work.

regards

Marc

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Comcast_Jon

Administrator

•

1.5K Messages

11 years ago

Hello Marc34,

Welcome to the forum.

Were you able to create the email forward or are you still experiencing this issue?

If you are please send me the following information via private message:

1. Your primary admin email account

2. Your account number

3. Email address you have deleted and trying to recreate as email forward

Thank you

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