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fastenersuperstore's profile

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1 Message

Mon, Oct 19, 2020 2:00 PM

My Web Site Cannot be Reliably Accessed by Comcast Users

Our company web site: has experienced multiple outages exclusively with users trying to connect via Comcast, most recently today 10/19/2020 from 11am - 3pm CT.  This was also the case for several hours on Friday 10/16.  The previous episode to that was a month or two ago.  During these periods, Comcast users (including 90% of our employees) get a timeout message approximately 25% of the time they are attempting to access.  Our web site seems to be the only one we cannot access during these periods, the rest of the Internet functions as normal.  Users (including 10% of our employees) who have other ISPs do not have any trouble using our site during these same time periods.  Internally, we have tried changing our DNS to google, but this has not solved the problem, and we cannot expect our customers to do this even if it does. This is a very confusing and frustrating issue.  Any help at all would be greatly appreciated.

Official Employee


266 Messages

2 y ago

Hello, how are you? I hope my reply finds you at a good time and your day is going well. I am sorry you are having issues with users from Comcast not able to use your site. This does sound like a head-scratcher. The best action you can take is to give our Customer Security Awareness team a call at 1-888-565-4329 when you have a moment. This dedicated team can help with this type of issue.