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New Member

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1 Message

Wed, Mar 3, 2021 4:22 PM

Multiple Daily outages

I have been seeing multiple daily outages for several weeks now.  They can last anywhere from 5 minutes to several hours.  I have contacted comcast support but when I call or try to troubleshoot online there is a automated message saying there is an outage in my area and I can't troubleshoot any further.  Is there anyway to get support for this ongoing issue?  The times a have been able to get someone on the phone, they do not want to let me speak to a supervisor.

Responses

Official Employee

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4 Messages

2 m ago

Hello @brian_haines, thanks for reaching out to us on our Forums page. I rely on my connection for business purposes as well, so I know how frustrating and impactful any disruption can be. I hate to hear you have been experiencing this for some time now, we definitely want to further investigate this problem so that we can get it corrected.

 

Can you please reach out through private message with your first and last name, business service address, and account number or phone number?

New Contributor

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2 Messages

1 m ago

Hi Brian, I used to be a Comcast Business Services customer for my home office, and was having exactly the same issue that you are describing for months. The internet would go down all by itself for no reason -- this happened to me dozens of times (not kidding), with the average time between outages being around 1 week (but ranging between 6 hrs and 1 month). Each time I called Comcast to report the problem the agent went through the same drill -- unplug the Comcast router from power, wait 30 seconds, plug it back in, wait 10 minutes for it to reconnect, and magically it would start working all over again. I had Comcast change my router two times (meaning I suffered through 3 routers, although they were all the same model).

In frustration, I finally called Comcast to cancel my service due to the terrible SLA, but they refused to acknowledge the problem and said I would have to have a technician come in to verify the outage when it occurred the next time -- as in intentionally keep my Internet down for a day or two (without doing the unplugging routine), just waiting for a Comcast technician to show up and verify that it was indeed down.

I was so frustrated by this callousness that I chose to cancel my service and paid the early termination fee. I have told all my friends about my experience and recommended that they stay away from Comcast Business Services (at least for their home service).