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Monday, November 14th, 2016 5:00 PM

Moving a line - home office business

Howdy!

 

I'm new, just had the Deluxe 25 package installed for my home office internet needs.  Everything works okay, except a VoIP phone supplied by my employer (AASTRA 6757i).  It cuts out (I can't hear my clients, my clients can't here me) for a few seconds on a call.  The phone also just sit and drop connection in general.

 

I did several things, and unfortunately it's of my own doing.

 

I connect most of my devices by powerline adapters through the house (uses the house's main electrical wiring) or use WiFi.  The cable modem supplied by Comcast is in the basement, but the home office "room" is on the second floor.  The VoIP phone is connected to a hub connected to powerline adapters.

 

Comcast suggested I try a faster connection temporarily, and now I have the Deluxe 75.  The phone cutting in and out problem didn't get fixed. 

 

So just as a test, I got a 100-foot CAT6 cable and ran it down the stairs into my basement and attached the phone directly to the cable modem.  That seems to have done the trick.  That, and also my speed doubled on all my devices did as well (went from 41 Mpbs to 87).  But I can't leave the cable out in the open in the stairway, across an open floor where pets and dogs can trip, obviously.

 

On one of my earlier calls, Comcast suggested I place a call to move the line connection from where it currently runs to a point closer to my office.  That will cost about $120.  I'm just wondering if there's a simpler solution to get the cable modem "more directly" attached to where my home office is up two floors.  WiFi, even with an extender, still has the sound cut outs.  Powerline connections definitely aren't the way to go.

If any of y'all have suggestions beyond the $120, I'd be eager to listen.  I'm not being cheap, I'm just not sure if there's some other solution I haven't figured out yet.

 

Thanks!

 

Mark

 

Problem solver

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117 Messages

8 years ago

JQLC,

 

The long term solution is to move the cable modem to your office, where the most important connections exist.

 

The cost of running the cable yourself to move the modem, along with the cost of your time makes the $120 seem like a bargain. The caveat is that you should decide in advance where the comcast coax should be run. Typically, you will get an exterior run of coax that will penetrate to or very near your office. Discuss your options with the installer. The installer may even be able to reposition the modem without external cables.

 

Another consideration is that there is an implicit warranty of fitness on the work done by Comcast while your work is your responsibility to debug and repair.