New Member
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2 Messages
Modem issue - fairly consistant.
Our modem is dropping connection, the logs are below. Can someone please help? MAybe we need to swap this modem out? We've had this issue since we moved to this location.
We rebooted the modem which caused the power failure notice today, but last time we did not and both times we were down for 5-10 minutes.
[Docsis][690]: SW upgrade Failed after download - SW File corruption
2015/6/2
14:31:01 Error
[Dhcpc][2491]: erouter0 got new IP X.X.X.X
2015/6/2
14:30:55 Notice
[Docsis][690]: SW Download INIT - Via Config file
2015/6/2
14:30:39 Notice
[Docsis][690]: No Ranging Response received - T3 time-out
2015/6/2
14:29:56 Critical
[Docsis][690]: Disruption during SW download - Power Failure
2015/6/2
14:29:54 Error
[Docsis][690]: No Ranging Response received - T3 time-out
2015/6/2
14:25:36 Critical
[Docsis][689]: SW upgrade Failed after download - SW File corruption
2015/5/26
08:23:00 Error
[Dhcpc][2545]: erouter0 got new IP X.X.X.X
2015/5/26
08:22:52 Notice
[Docsis][689]: SW Download INIT - Via Config file
2015/5/26
08:22:36 Notice
[Docsis][689]: No Ranging Response received - T3 time-out
2015/5/26
08:21:52 Critical
Accepted Solution
VBSSP-RICH
Advocate
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1.4K Messages
9 years ago
Hello arteva and welcome,
Where are you getting this error log file from because it does not look like a Comcast Gateway (CG) error file. Could you log into the CG, go to gateway summary, click on the right side cable tab and post your CG signaling parameters?
Look forward to hearing from you...
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Accepted Solution
train_wreck
Gold Problem solver
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610 Messages
9 years ago
Rich,
the log output looks to be from a Cisco DPC3939B or similar. Shown below is the log output from mine (with Log Filter Type = "Event Log")
To user arteva,
as stated, please post a screen shot of your signal levels found at http://10.1.10.1 username=cusadmin password=highspeed
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VBSSP-RICH
Advocate
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1.4K Messages
9 years ago
I have seen the [Dhcpc] notice parameters which are simple CMTS notification messages, but the [Docsis] T4 critical timeouts I will check with the higher technical powers on....
We might want to have arteva check his DPC3939B FW version because SW File Corrupt could be an FW update issue....just sayin....
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