Internet is down and I can't get support

@Comcast_Erika​ This response does not help me to understand the issue? The website says your phone system is down. It also shows there are not reported outages in my area. I am trying to learn if this is a service outage or equipment failure. I can't get anyone on the phone to help me troubleshoot or schedule an onsite tech. What exactly is the issue with my service? It this a Comcast outage?

We are down too. Something is wrong. I don't think it's just you.

@ianails We appreciate you letting us know that you are experiencing some trouble with service! Our team is here to help! Please feel free to follow the steps outlined below to send a direct message our way and we'd be happy to check into the status of things for ya! 

Make sure you are signed in here in the Xfinity Forum. Click "Sign In" if necessary
Click the "Direct Message" icon (square chat icon in the upper right corner of your screen next to the bell icon)
Click the "New message" (pencil and paper) icon
Type "Comcast Business" in the "To:" line and select "Comcast Business" from the drop-down list which appears. The "Comcast Business" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

@Comcast_Erika​

Thank You. I have direct messaged Comcast Business as instructed. I also upload the service status center screen shot indicating there are no outages (Green Check Mark) and the alert message which indicated "At least one of your business internet modems is offline" I also send a photo of the modem which shows all the light illuminated including the ONLINE light. When logging into the modems IP address there is a red X indicating Internet service is unavailable.

As you can imagine, I am growing extremely irritated as I have exhausted my troubleshooting options and I cannot get a live person to discuss this issue with or schedule a technician to come to my office to trouble shoot the problem. If this is a Comcast outage there is nothing I can do until service is restored however there is no indication this is a service outage. 

At this point there has been no response to my direct messaging to Comcast Business.

DM has been responded to. Thank you kindly for your time and patience. 

I am having the same issues, except I had a brand new modem installed last night.  All lights indicate working and online but our POS register system can not connect or our phone system.  Can't get through to comcast.  VERY frustrated.

@user_090121 thank you for taking the time to reach out to us on our Business forums. Please send us a direct message with your full name, business name, full address, and phone number. By clicking the "direct messaging" icon in the upper right page of our forum page. Once you click on that, input our shared handle (Comcast Business) to send us a private message.

• Click "Sign In" if necessary

• Click the "Direct Message" icon in the top right corner

• Click the "New message" (pencil and paper) icon

• The "To:" line prompts you to "Type the name of a person". Instead, type "Comcast Business" there

• - As you are typing a drop-down list appears. Select "Comcast Business" from that list

• - An "Comcast Business" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

We are having similar issues and there's no one to contact to help us. I sent a direct message. We've tried all troubleshooting steps including power cycling and resetting modem multiple times.