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user_c148e8

New Member

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1 Message

Thursday, January 20th, 2022 9:52 AM

Internet Down

We are facing a link down the issue for 1 hour. Can someone resolve it ASAP from support?

Clients' calls are on hold due to that. 

Regards,

Rakesh.Biradar

Question

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Updated 

3 years ago

138

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CC_Eddie

Contributor

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8 Messages

3 years ago

Hey there, @user_c148e8. Thank you for reaching out to us via our forums. I see you are having issues with your service. Can you please elaborate a bit more on the issue?

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user_39dd09

New Contributor

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7 Messages

3 years ago

Good luck. Maybe you can get their fiber connection with guaranteed uptime....otherwise you are on your own if you have random drops in my experience recently.

Sorry I couldn't help more.

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Comcast_EmilyB

Official Employee

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22 Messages

Thank you for taking the time to reach out to our community forum about your experience with the internet dropping, @user_39dd09. I rely on my internet every day for work so I know how important it is to have a steady connection. When you reach out to us here, we keep the conversation on this platform for documentation purposes but we'll stick with you until we confirm a resolution. It sounds like you've put a lot of work into getting to the bottom of this issue so I'd like to take a closer look at your signals from my end.

Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Comcast Business” in the “To” section. Please include your name as well as the phone number and address for the account and I'll be happy to help. 

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3 years ago

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