Since the method of contact support through phone is buried and hidden who knows where, I'll just post here. We ordered comcast business specifically to have reliable and uninterrupted connectivity for our dental practice since ATT U-Verse is plagued with dropped internet connection.
After using comcast for just a few weeks, I noticed that the "business class" service is no different, and in some areas, worse than ATT U-Verse
We run multiple iPods/iPads streaming netflix/pandora that are connected to video goggles or headphones for our patients. To this day, we aren't able to utilize any of them because of constant errors and network drops. A few of our MacBook pro laptops are able to connect to the network but can't access internet connection, rendering them useless. Miltiple steps to configure network settings on our devices yielded the same results; intermittent service
Wireless signal to our back office is so poor, we had to run a cat-5 directly to our computers there in order to use them. The ATT U-Verse wifi/modem had absolutely no problem reaching the back office and show full connectivity bars on our devices. We are using the cable modem/wireless router that were provided for us.
Now we are thinking if Comcast business is even worth the extra we are paying for U-Verse if we're still experiencing the same issues.
We need this issue resolved right away and soon.