Interesting level of "Business Class" Service

4 internet outages within a week, on all occasions the comcast website is unable to communicate with the modem in order to issue a restart command during the outage. On all occasions rebooting the modem restores connectivity.

Yet comcast support says everything looks great I see no outages in your history, I would just wait for another outage then call us while you're down and we can look at your firewall or LAN possibly having a connectivity problem.

So probably wait on hold for 20 minutes to get someone and all while employees twittle there thumbs and customers can't get through.

That's an interesting level of business class support.

And an even more interesting monitoring system, their own system can't communicate or fully communicate with their own modem and that isn't monitored as an outage. Smart though, the fewer things you detect and classify as outages the better the uptime you can claim in your ads.

So somehow my Sonicwall and VOIP management appliance are both going haywire simultaneously and causing a disruption with their websites ability to communicate over coax with their own equipment?

Gotta love cable companies, they always have an answer for why it isn't there fault. It's the one common thread with cable service providers nationwide for as long as I can remember.

Responses

CC_PeterC

Problem solver

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17 Messages

4 years ago

Hello @user_3a1884! Welcome to the Comcast Business Support forums! I hate to hear about the connection issues you've been experiencing. As someone who works from home, I know how critical it is to have a consistent and reliable connection, but I'd be happy to take a look into this further with you. Please send us a Live Chat with your first and last name as well as your service address so we can assist. Please click the "message" icon in the upper corner, then search the name Comcast Business to connect with us.

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Grasshopper

Contributor

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18 Messages

4 years ago

I’d like to know where I send my letter requesting termination of services upon contract completion. I have had my letter ready to send you guys for 2 years. THANK YOU.

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CC_Valerie

Recognized Contributor

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26 Messages

Hello, @Grasshopper, I am sorry to hear of your dissatisfaction and that you are interested in cancelling your services with us. Please rest assured, you have reached the right place! My team and I can review the account and assist with getting the request started for you. Please use the chat icon in the upper right corner and when prompted select Xfinity Support, to send us a private message with our full name and service address for further assistance.

I no longer work for Comcast.

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Reply

4 years ago

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user_39dd09

New Contributor

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7 Messages

3 years ago

Same issues here all this summer. Never seem to fix it....its just your equipment.

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n0uk

Contributor

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13 Messages

3 years ago

We, too, are experiencing an increasing number of service outages, usually requiring a reset of the cable router.

I am assuming that there was some erroneous router firmware update applied that is causing the exceptional number of service outages. A reset of the router restores service temporarily, however, it is an appalling level of quality for a business internet service.

I sent a detailed report of the most recent four outages about 10 hours ago via direct messaging as the support team always seems to request but have so far had no response.

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