Interesting level of "Business Class" Service
4 internet outages within a week, on all occasions the comcast website is unable to communicate with the modem in order to issue a restart command during the outage. On all occasions rebooting the modem restores connectivity.
Yet comcast support says everything looks great I see no outages in your history, I would just wait for another outage then call us while you're down and we can look at your firewall or LAN possibly having a connectivity problem.
So probably wait on hold for 20 minutes to get someone and all while employees twittle there thumbs and customers can't get through.
That's an interesting level of business class support.
And an even more interesting monitoring system, their own system can't communicate or fully communicate with their own modem and that isn't monitored as an outage. Smart though, the fewer things you detect and classify as outages the better the uptime you can claim in your ads.
So somehow my Sonicwall and VOIP management appliance are both going haywire simultaneously and causing a disruption with their websites ability to communicate over coax with their own equipment?
Gotta love cable companies, they always have an answer for why it isn't there fault. It's the one common thread with cable service providers nationwide for as long as I can remember.