Comcast Business Support Community

Interesting level of "Business Class" Service

4 internet outages within a week, on all occasions the comcast website is unable to communicate with the modem in order to issue a restart command during the outage. On all occasions rebooting the modem restores connectivity. Yet comcast support says everything looks great I see no outages in your

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Interesting level of "Business Class" Service

4 internet outages within a week, on all occasions the comcast website is unable to communicate with the modem in order to issue a restart command during the outage. On all occasions rebooting the modem restores connectivity. Yet comcast support says everything looks great I see no outages in your

I’d like to know where I send my letter requesting termination of services upon contract completion. I have had my letter ready to send you guys for 2 years. THANK YOU.

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Interesting level of "Business Class" Service

4 internet outages within a week, on all occasions the comcast website is unable to communicate with the modem in order to issue a restart command during the outage. On all occasions rebooting the modem restores connectivity. Yet comcast support says everything looks great I see no outages in your

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Where is 60 day notice come from?

Comcast need to get their customer service straight. Last week I called to ask about my internet contract. Wonder is my 2 years is up. I told the customer rep that if my 2 yes contract is up I plan to disconnect my account due to I no longer in business. Why the customer rep didn't told me that if I

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Where is 60 day notice come from?

Comcast need to get their customer service straight. Last week I called to ask about my internet contract. Wonder is my 2 years is up. I told the customer rep that if my 2 yes contract is up I plan to disconnect my account due to I no longer in business. Why the customer rep didn't told me that if I

The big grift. Jesus I hate this company and I’m sooooooo excited to be leaving them. You couldn’t pay me to use their services, because they’re screwed me over for two years. Goodbye, Comcast Grift

I've been a comcast customer for 15 plus years, 7 at my current office space(11/2012). Called today to cancel service and was told that becaus I didn't provide 60 days notice I would have to pay $382.28 for no service. I guess it's in section 5.1 of

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I too have been told that there is a 60 day termination notice. I have reviewed all contracts from the original installation in 2014 and find NO statement regarding termination notice. I have terminated as of today and am filing a compliant with th

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Thanks for that! Just filed a complaint with the FCC

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file a complaint with the FCC. Yuo will get your money back. https://consumercomplaints.fcc.gov/hc/en-us/requests/new?ticket_form_id=38824

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How to correctly terminate my account??

I have returned my equipment to an xfinity store on 6/22/18 & called into customer service to terminate my account. I called in twice & this is my 3rd attempt to try to close my account. I sent in messages to close my account which failed to get any response. My account is still considered active ev

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