HP Copy Machine connectivity issues

Our organization moved to a new location and began our service with Comcast Business about 4 months ago. When we moved, after our internet was set up I plugged our HP Color LaserJet CM6030 MFP machine into an ethernet cable and configured all of the office printers to this machine. Everyone was able to print, but we noticed a lag that was not present at our previous location. We weren't too bothered by this initially. Next, I tried to set the copy machine up for email capabilities, something that worked perfectly at our previous location. I entered the settings multiple times, confirming they are correct, but something is preventing the machine to connect to email and I believe it is the network. This is another problem that we have pushed aside. Today, the printer just went completely offline and was not connected. After I unplugged and replugged the machine it worked, but had an insanely slow response time. All of these issues point to a network problem, so what should I do? Should we have Comcast send a support tech to assess the situation or does anyone here have suggestions?

Responses

VBSSP-RICH

Advocate

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1.4K Messages

9 years ago

Hello leannebrewer and welcome,

I have worked with MANY Comcast business customer's who have been able to configure their network printers for universal computer connection. For this community to provide further assistance, please answer the following questions:

1. Is you printer and copy machine both wireless or ethernet hardwired within your network?

2. What is the IP address that your networked printer and copy machine are using?

3. Do your computers map a drive or network connect to your networked printer and copy machine?

4. Is you copy machine that connects to email specially an eFAX machine?

Look forward to hearing from you for the forum community to further assist.

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leannebrewer

Visitor

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3 Messages

9 years ago

Thanks for your willingness to help! I have answered your questions below.

1. Is you printer and copy machine both wireless or ethernet hardwired within your network?

The machine is ethernet hardwired only

2. What is the IP address that your networked printer and copy machine are using?

3. Do your computers map a drive or network connect to your networked printer and copy machine?

Our computers are connected via a network connection to the copy machine

4. Is you copy machine that connects to email specially an eFAX machine?

The machine is not an eFAX machine.

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VBSSP-RICH

Advocate

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1.4K Messages

9 years ago

Okay, thanks for the information.

So, if you are using 10.1.10.157 for your IP address, then this must be a local static IP address. If this 10.1.10.157 is within the start to end dynamic IP address range, this means that whenever the printer or copy machine, modem, etc is rebooted then your printer will get another dynamic email address and this IP address MUST be a Local Area Network static IP address.

Therefore, you need to log into your Comcast Gateway using any direct wired ethernet connected computer, bring up a browser and enter 10.1.10.1 in the address field. When the login screen pops up use username=cusadmin, password=highspeed. You must get to the LAN or LAN Status facility, then I recommend you change the LAN start address to 10.1.10.10, if it is not already, then click save or apply. This will make your dynamic LAN IP range from 10.1.10.10 to 10.1.10.199 (252). Please also be advised that the Local Area Server address shoould be 10.1.10.1 with subnet mask 255.255.255.0. This will open static IP addresses from 10.1.10.2 through 10.1.10.9 for you to use as dedicated LAN static addresses. These static IP addresses will now be available to dedicate to any dedicated device like you network printer and copy machine, etc.

Now login to your network printer (and copy machine) network setup and change the 10.1.10.157 to 10.1.10.5 (and copy machine to 10.1.10.7). This will dedicate these LAN Static addresses to your devices that you need the static IP to be static and never change. Once all your computer have been updated with this printer (or copy machine) IP addresses you will have consistent functional operation and usage oof same.

Hope this helps you out.

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leannebrewer

Visitor

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3 Messages

9 years ago

I did the steps you suggested and I believe this solved the slow connection problem. However, I am still unable to use the email function on the machine. Is it possible that the firewall on our Comcast connection is blocking the ports I am attempting to use when configuring the email settings? Do you know how I can check this?

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