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ManChicken's profile

New Contributor

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14 Messages

Sun, Jan 17, 2021 6:00 PM

How to stop useless SecurityEdge emails

I don't have SecurityEdge. I don't know what it even is.

Yet every single week I get a "SecurityEdge Activity Report" email which tells me that Comcast has helpfully blocked 0 websites, 0 phishing and malware attacks, and stopped 0 botnets.

 

To modify these emails (hopefully to turn them off) it tells me I should "access [my] Comcast Business SecurityEdge portal through My Account" yet I don't see this anywhere in my account... probably because I DON'T HAVE SECURITYEDGE.

 

How do I stop this nonsense?

 

 

New Contributor

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14 Messages

1年前

Anyone? Bueller?

Official Employee

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407 Messages

1年前

Yikes, that sounds really annoying! Let's see what's causing those incessant emails; please click on my handle (Comcast_Gina) and send a private message with your name, the business name, the complete service address (including city, state, ZIP, suite number, etc), and the phone or account number, as well as the email address that the notifications are going to, to start. 

New Contributor

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1 Message

1年前

Sounds like a rep signed you up for SecurityEdge without you knowing or threw on a "free add-on" to get a sale

New Contributor

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14 Messages

1年前

Maybe, except I don't even have access to use it (it doesn't show up in my account anywhere.)

Official Employee

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49 Messages

I know I wouldn't want to receive emails about services I do not want! I would suggest scrolling through the emails you receive (usually at the very bottom) and select the 'Unsubscribe' option to remove your email or you can visit the link: https://comca.st/3kpyD0Z to manage your preferences.

New Contributor

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14 Messages

1年前

*sigh*

These aren't marketing emails "about services I do not want." They are status emails about a service I DON'T EVEN HAVE.

There is no unsubscribe link.

Official Employee

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11 Messages

Thanks for correcting us, @ManChicken. We want to see this corrected and appreciate your help. I want to look at your account and see if I can correct this from that side of things. Can you please start a chat with us by pressing the chat button on the upper right of this page?

Visitor

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5 Messages

Same thing is happening to me. I've tried to get this fixed, many phone calls. I still get the emails. NO unsubscribe button

Official Employee

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10 Messages

@user_525fbc

Thank you for taking the time to reach out to us on our Comcast Business forums. To be clear, you are receiving emails regarding the SecurityEdge Activity Report on your Comcast Business account, correct?

Visitor

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5 Messages

I can't get Comcast to stop sending theses emails. It seems like their emails violate the The CAN-SPAM Act. There is no unsubscribe button and I have asked repeatedly to stop sending. 

Official Employee

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2 Messages

@user_525fbc Thank you for reaching out to us on the forums. We are here to help you with your Comcast Business SecurityEdge email concerns. 

Are the emails that you are receiving part of the scheduled reports?

Comcast Business SecurityEdge provides the ability to generate reporting based on internet traffic and filtering. These reports can be sent to a designated email address on a daily, weekly, or monthly basis.

You can access the Comcast Business SecurityEdge subscriber portal to manage the reports. When you go to the Scheduled Reports area is there an option in the Frequency drop down to set the report frequency to never? 

Here is a great article which goes over how to Manage Comcast Business SecurityEdge settings