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ManChicken's profile

New Contributor

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11 Messages

Sun, Jan 17, 2021 6:00 PM

How to stop useless SecurityEdge emails

I don't have SecurityEdge. I don't know what it even is.

Yet every single week I get a "SecurityEdge Activity Report" email which tells me that Comcast has helpfully blocked 0 websites, 0 phishing and malware attacks, and stopped 0 botnets.

 

To modify these emails (hopefully to turn them off) it tells me I should "access [my] Comcast Business SecurityEdge portal through My Account" yet I don't see this anywhere in my account... probably because I DON'T HAVE SECURITYEDGE.

 

How do I stop this nonsense?

 

 

Responses

New Contributor

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11 Messages

1 m ago

Anyone? Bueller?

Official Employee

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398 Messages

1 m ago

Yikes, that sounds really annoying! Let's see what's causing those incessant emails; please click on my handle (Comcast_Gina) and send a private message with your name, the business name, the complete service address (including city, state, ZIP, suite number, etc), and the phone or account number, as well as the email address that the notifications are going to, to start. 

New Member

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1 Message

11 d ago

Sounds like a rep signed you up for SecurityEdge without you knowing or threw on a "free add-on" to get a sale

New Contributor

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11 Messages

11 d ago

Maybe, except I don't even have access to use it (it doesn't show up in my account anywhere.)

Official Employee

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11 Messages

I know I wouldn't want to receive emails about services I do not want! I would suggest scrolling through the emails you receive (usually at the very bottom) and select the 'Unsubscribe' option to remove your email or you can visit the link: https://comca.st/3kpyD0Z to manage your preferences.

New Contributor

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11 Messages

8 d ago

*sigh*

These aren't marketing emails "about services I do not want." They are status emails about a service I DON'T EVEN HAVE.

There is no unsubscribe link.

Official Employee

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6 Messages

Thanks for correcting us, @ManChicken. We want to see this corrected and appreciate your help. I want to look at your account and see if I can correct this from that side of things. Can you please start a chat with us by pressing the chat button on the upper right of this page?