New Member
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5 Messages
How to finalize service disconnection with billing dept
Here a chronology of events:
12/7/22: Called to disconnect my internet service
12/7/22: Disconnect request signed and completed
12/9/22: Equipment returned via UPS store
12/9/22: New bill posted for 12/14/22~1/13/23 (what?)
12/14/22: Equipment return completed on 12/14.
Account paid in full up to 12/13/22. Was told there's a $175 early termination fee, though it was not mentioned on the contract I signed years ago but whatever. Original contract has long since expired and I'm on month-to-month for many years.
When I checked the account, billing page still carries on like nothing happened, with new charges posted on 12/9 for service on 12/14/22~1/13/23. How do I fix this?
Comcast_Angie
Official Employee
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37 Messages
3 years ago
@user_3cfc48, we would be happy to take a look at your account and see what we can do. Please send us a DM with your name and full address by doing the following:
Ensure you are first signed in, then you will see an icon at the top right of your page.
From there, click the 'New Message' icon. In the 'To' field, type 'Xfinity Support'.
Type your message in the text area that appears at the bottom of the window and hit enter to send. An official employee, such as myself or whoever is first available, will respond.
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