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user_a3e89b
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Monday, November 18th, 2024

How do I file a formal complaint?

We have been trying to schedule an installation for our business internet for weeks, but Comcast support has not been able to help. How do I file a formal complaint and get this issue resolved? 

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1 year ago

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CC_Tony

Retired Employee

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33 Messages

1 year ago

@user_a3e89b, you have come to the right place. My team can help you with the complaint and to get your service install. Please, send a DM to Comcast Business with your name and the address you need the installation at. Thank you!

Here are the detailed steps to direct message us:

•Click "Sign In" if necessary
•Click the "Direct Message” icon (upper right corner of this page)
•Click the "New message" (pencil and paper) icon
•Type "Comcast Business" in the to line and select "Comcast Business" from the drop-down list
•Type your message in the text area near the bottom of the window
•Press Enter to send your message

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