Email issues

For some reason Comcast Business Class service is in a slump with the email situation and haven't figured it out. I've read over several forum subjects and it seems as if a majority of them are about the email service with Comcast Business. I just started experiencing problems with communication (outgoing and incoming emails) between both the business email account and my outlook account... I can't send or receive email using either. The one thing I don't want to do is be like the other customers of Comcast Business - GET THE RUN AROUND!!! We (the customers) pay our hard earned money to get a much needed service. We could have gone somewhere else to get this service but we decided to trust this "Quality Service" that Comcast brags so much about. Well, it turns out that Comcast isn't the defined "Quality" as they say they are... they've bit off more than they can chew with the service and now don't have the skilled employees to fix the problems in THEIR product! COMCAST... GET YOUR CRAP TOGETHER OR YOU'LL START LOSING VALUABLE BUSINESS CUSTOMERS!!!

Responses

VBSSP-RICH

Advocate

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1.4K Messages

11 years ago

Hello LaMont and welcome,

We are sorry to hear that your service experience has not yet met your standards. However, if you could provide the following information, perhaps the Forum can provide whatever assistance you require:

1. What is the email suffix address you are having issues with? I.E. email-user@SUFFIX-ADDRESS.(COM,NET,ORG,BIZ)

2. Are you using Outlooks Webmail or Client Exchange?

3. Have you confirmed that all your domain records addresses are correct? You can find these under Manage Services.Email, View DNS Info.....

Look forward to hearing from you.

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LaMont

New Contributor

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4 Messages

11 years ago

To start, my standard is for this stuff to work! I understand that "SOMETIMES" things happen. However, this here is unacceptable when I have to wait 8 hours to even hear back from someone that may or may not have a solution.
Now, the issue I'm having here is that my Outlook Set Up Wizard and CRM (Customer Relationship Management) program are not communicating with the Business Class Webmail Server. The error I'm receiving is that they cannot connect to the server. It's not just Outlook... it's also another program. I've read through several forum discussions about this and I'm appalled to see how the customers are told that the problem must be on the other end with Outlook. Well, I guess that must be the case here then. Hard for me to believe because my CRM program is saying the same thing that Outlook is saying - it can't connect to the server! So the issue is with Comcast and the techies are not solving the issue... they're pawning it off on someone else. I've tried all sorts of trouble shooting options from going in and using various POP, IMAP, and SMTP settings, to reloading Outlook. I've tried going into the firewall settings and using different settings there to solve the problem... "no dice"!!! I've gone into the Email settings through the Business Class Webmail portal... "no dice"!!! In fact, it says that the POP, IMAP, and SMTP settings are currently "UNAVAILABLE"! AH, that may be the problem. However, after telling the BC customer support team this, they said they didn't know what to do and they would send a ticket up to their Tier 2 department. So I have to wait 8 or more hours before I can resume doing BUSINESS at my place of BUSINESS! UNACCEPTABLE!!! In addition, I'm tired of them telling me that they understand what I'm going through... no they don't understand because it's not them that's having their BUSINESS and CUSTOMERS placed on hold while this problem exists! In fact, Comcast Business Class is getting their money from their customers for a service that's not working. How does that even work?!!! Wish we could do the same as business owners!

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VBSSP-RICH

Advocate

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1.4K Messages

11 years ago

Hello again LaMont,

So, my first presumption is that you are using Oracle CRM multi-apps that is totally predicated on Oracle Database oriented facilities. It would be especially interesting to me as to exactly what you are trying to do do in CRM and what your exact error message is. I can tell you that all Comcast Domain Servers do not support inherent Oracle database facilities.

My next CRM presumption is you are using the following:

" SalesOutlook CRM is a very simple "Plug-In" for Microsoft Outlook that downloads into each User's PC in less than 8-Minutes. Then you simply restart MS-Outlook and you're up and running! The customer database is contained in a set of "Folders" that will be copied to either a Shared Mailbox or the Public Folders on your In-House or Hosted MS-Exchange Server in order to "Automatically Synchronize" the Customer Data for each user. This capability makes the SalesOutlook System is the ONLY Outlook-Based CRM System that does not require a dedicated MS-SQL Server Database to store your customer database! Also, please be advised that Comcast Domain Servers do not support "set of "Folders" that will be copied to either a Shared Mailbox or the Public Folders on your In-House or Hosted MS-Exchange Server " . So this means that you would need to create an MS-SQL database to support this intiative that could be migrated to your customer's platform. Again, it would be especially interesting to me as to exactly what you are trying to do do in CRM and what your exact error message is.

I look forward to hearing from you to assist further.

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user_70642c

New Contributor

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1 Message

2 years ago

Eight years later and it isn't any better. Xfinity will fall when 5G competition enters the area

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