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New Member

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2 Messages

Thu, Jan 27, 2022 2:45 PM

DNS not working for certain sites all of a sudden

nslookup for netflix.com DNS request times out. This just started within last 48 hours. 

Called Comcast Business support - no help. 

rebooted comcast bridge and pfsense router - no help

cleared all browser data all browsers - no help

Comcast says all network status is as normal.

IF I use my VPN service, netflix.com and nslookup for netflix.com works fine.

Could there have been a recent server upgrade or security edge upgrade that is inadvertently blocking netflix? 

Where else do I look? 

Official Employee

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47 Messages

10 months ago

Hi there! Our awesome digital care team would be happy to assist you. Can you initiate a chat and start with your full name and address? To start a chat, you must be signed in. Please click the chat icon in the top right of the page next to the bell, and send your message to "Xfinity Support". Talk to you there!

New Member

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2 Messages

@Comcast_Airelle​ didn't get this message until  just now, I don't see you listed in Direct message area. Who else should I contact?