Visitor
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4 Messages
DHCP is not functioning properly - ASUS router
We have a DOCSIS 3.0 modem router combo. After putting it into bridge mode, and setting our ASUS AC1900’s WAN port to Automatic IP, the internet connection status says “Your ISP’s DHCP is not functioning properly”, please advise. Do we need to reset the DHCP for our modem?
Responses
CPAW
Visitor
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4 Messages
5 m ago
https://forums.xfinity.com/t5/Your-Home-Network/Your-ISP-s-DHCP-is-not-functioning-properly-ASUS-router/td-p/3331178
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CPAW
Visitor
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4 Messages
5 m ago
Thank you for the response. I apologize - this is my first time using this forum. I'm unsure how to respond privately with the information you have requested. My email is info@comprehensivepainwellness.com.
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Comcast_Joseph
Official Employee
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258 Messages
5 m ago
Hello, how are you? I hope my reply finds you at a good time and your day is going well. I am sorry you can't get online, and your modem is not obtaining an IP automatically. I have seen this happen for multiple reasons and there is a good chance reactivating the modem will fix the issue. I can also help by making sure your modem is online. Are you able to send a private message so I can take a closer look at your account and equipment? Please include your name exactly as it appears on your account, your full-service address, and your account number. (or phone number)
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Comcast_Joseph
Official Employee
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258 Messages
5 m ago
No worries! If you select my username or profile name does it give you an option to send a private message?
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CPAW
Visitor
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4 Messages
5 m ago
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Comcast_Anisa
Official Employee
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348 Messages
5 m ago
I do apologize, for some reason I am not showing a private message can you please send one more?
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