Daily outages

So, I have internet service that regularly stops for about five to six minutes at a time, generally once a day, sometimes more. I don't know why or how to determine why this happens. However, it is extremely disruptive to me.

Responses

VBSSP-RICH

Advocate

•

1.4K Messages

9 years ago

Hello cannonspike and welcome,

I recommend that you check the following Connection Troubleshooting Tips and you will find it very comprehensive and helpfull:

http://forums.businesshelp.comcast.com/t5/Connectivity/Connection-Troubleshooting-Tips/m-p/25861#M3264

If you find any specific issue(s) with you gateway connection just contact 800-391-3000 and use high speed internet technical option, then just inform the technical agent and he will either resolve it realtime or dispatch a Comcast technician to get it reolved.

Hope this helps you out.

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