Constant Connection Drops in New Jersey

We called into support to report this problem and got the worse response ever from Comcast Support, and that really says something because we've had some crazy ones. The explanation we were given was: "The connection keeps dropping because we have more than 5 users." Really? So when did that start? We've had the service for years and this issue is intermittent. Our utilization is less than 15% of average bandwidth. But I guess that's too high. And over night when this happens the most, we have practically no one using the service.

If we can't keep a VPN up on this "business" service, how can you call it "business"?

Responses

CCMichael

Gold Problem solver

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575 Messages

8 years ago

Hello EvergreensLou and welcome to forums,

If you are still having issues with your connection please send a private message with more details so I can assist you.

Thank You

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EvergreensLou

New Member

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2 Messages

8 years ago

Hi Michael;

Thank you for your response. I really do appreciate your willingness to help.

But, the solution to this issue goes beyond technical. It's honesty and ethics. It's a service philosophy at Comcast that is prevalent in all of the transactions that take place. And I'm afraid you and I will not be able to fix that.

For me and my company, we're choosing to pursue viable alternatives with real service level agreements, even though it will cost more.

Again, thanks for your response.

Lou..

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