Comcast ported wrong number. Making me wait for a fix.

So, as in my previous post, It only took 3 days for Comcast to close my residential account, by mistake, port the wrong number into my business equipment, and show up to my house with the "new equipment". Nearly a month later, I am still waiting on them to fix my phone. I have placed 4 orders to port the correct number to the correct equipment. The first two orders magically disappeared. The third order "was placed incorrectly". The fourth order will now take 10 to 15 business days? So they cut off my residential and business phones by mistake, and I have to wait a month for a fix? They can't go faster to fix their own mistake? And bill me for service I'm still waiting for. Wow. Guess I'll keep posting until it is resolved.

Responses

CCMichael

Gold Problem solver

•

575 Messages

9 years ago

Hello LBSPC,

There are a couple of things I would like to address with your "porting" issue. Though there are some routing changes when taking a number from a business account to a residential, or vice versa; the correct title for what is taking place would be a "Tranfer Of Service". "Porting A Number" is usually a transaction that is from one carrier (i.e. Comcast SPID 7606) to another. (i.e. Level 3 SPID 8824) Using the term port usually results in communicating with the wrong department. Would you please send me a private message (for your account security) providing me with your account numbers both residential and business, and the phone numbers you want transfered so that I may expedite this issue?

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