Comcast Blocking Reputable Sites. Help!

Hello! My business has a new Shopify site and it is being blocked ONLY on Comcast internet service. The site in question is: https://harborsaunas.com/.

This site is perfectly safe and google rates it as such. However, when I visit this site on certain Comcast routers it is being blocked. The page has a message like this: "Malware and Phishing. This site is blocked because it is a known security threat. Please contact your network administrator to gain access."

I have seen others on the web have this issue with Comcast before. I was wondering if anyone has found a work around at the domain level such that Comcast would let this site through it's routers.

Thanks!

Responses

Comcast_Janelle

Official Employee

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23 Messages

1 month ago

Hi @user_4e0ac8 Thank you for reaching out on the Xfinity Business forums. We are happy to assist you today. Please visit Xfinity Advanced Security to submit the information on the website being blocked. The page will provide the directions on the steps to complete this.

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user_4e0ac8

New Member

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3 Messages

I did this a few minutes ago. The domain has been submitted. Is there anything else I can do?

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1 month ago

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Comcast_Janelle

Official Employee

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23 Messages

Great question, at this time we would need to wait for the team to work the ticket it will create.

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1 month ago

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user_4e0ac8

New Member

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3 Messages

@Comcast_Janelle It has been over 10 days since I submitted out site to the Xfinity Advanced Security. Is there any update on our domain. It is still being blocked. Thanks!

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24 days ago

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Comcast_Marcos

Official Employee

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41 Messages

Hi user_4e0ac8, thank you for taking the time and effort to submit that with our Customer Security Assurance (CSA) team, and for letting me know. I don't have a way to review their tickets, but you should've received a ticket with them. When you submitted your request, did you get any notifications back? I totally get why this is important to you and your business, so I'll do all that I can to help.

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24 days ago

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