cannot receive calls but can call out

I can call out on all my lines but I cannot receive calls. Sometimes if the caller uses their cell phone that works but overall I cannot receive calls. Solution?!?!?

Responses

user_Phil

Advocate

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1.1K Messages

6 years ago

Hi cannotreceivecalls and welcome to the business forums.

I appreciate you letting us know about this calling issue going on. Since the issue is only within incoming calls, there may be a forwarding rule on your phone lines. Could you confirm if these are disabled within the business portal?

You can see how to manage the calling features from the business portal as shown through the following link:

https://business.comcast.com/help-and-support/voice/manage-comcast-business-voice-features-online/

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cannotreceivecalls

New Contributor

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2 Messages

6 years ago

Yes, they are disabled.

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user_Phil

Advocate

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1.1K Messages

6 years ago

I would like to look into this issue further. I'll need your information in a private message. May I please you private message me your full name, the name of your business, the full address of your business location and the impacted phone number?

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user_7242d8

New Contributor

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1 Message

2 years ago

I can’t receive calls

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Comcast_Antoine

Official Employee

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36 Messages

Thank you for taking the time to reach out and being part of the Xfinity family. I'm sorry you've been having issues receiving calls. I'd be more than happy to help. Is this a landline or Xfinity Mobile we're talking about?

Like

Reply

2 years ago

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user_58cadb

New Contributor

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1 Message

2 years ago

Can call out but my customers receive immediate message when calling my business that I cannot accept calls at this time. How do I resolve this?

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