Cancelling Teleworker Account

Hi

I am trying to cancel my Comcast Teleworker account since a) I no longer work for the organization that offers it and b) Teleworker account does not suffice my needs.

I have been trying to reach out to the email address [EDIT: Private Information Removed] for over a week and half without any response. Also, I had tried calling the support number and have asked them to escalate the request but unfortunately this has not helped either.

Is there a process to cancel the teleworker account or do I have to block the charge my credit card as the only way to cancel it?

Thanks

Amol

Responses

Comcast_Vianney

Official Employee

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26 Messages

4 months ago

aat253,

Thank you for reaching out. I hope you are doing well today. I see you need to end your teleworker account. I understand you are no longer with the company, and it's not working for your current needs. The best route would be to call our Business support team at (800) 391-3000.

We also have great offers for residential services if you want to explore new plans. If you visit Xfinity.com, you can review all our great promotions that are available.

That said, I see you called in, but you didn't get the support you needed. I am sorry to hear that. That is never the type of experience we want for our customers. I appreciate all your time and efforts so far. To confirm, did you call the Comcast Business support line, or the traditional support like at 1-800-XFINITY?

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aat253

New Member

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2 Messages

@Comcast_Vianney

I contacted the Comcast Business support line who then told to contact the following number which I did - National Accounts Support Team (NAST) at: 866-511-6489. However I am still getting the runaround.

Can you help?

Thanks

[Edited: "Personal Information"]

(edited)

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4 months ago

0

Comcast_Linda

Official Employee

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26 Messages

@aat253 We apologize for the experience thus far. We would advise you call our Business support team at (800) 391-3000 again and request to be directed to the appropriate support team via transfer through the IVR.

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4 months ago

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Comcast Business

Official Employee

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222 Messages

It looks like you have attempted to post some personal information in our public forum. We have suppressed that information to keep your personal data private. Please review our Forum Guidelines below for additional information as to the type of information we want to help you protect: https://forums.businesshelp.comcast.com/conversations/announcements/comcast-businesssupport-community-guidelines/5fe0a62cc5375f08cd9613e5

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4 months ago

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Comcast Business

Official Employee

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222 Messages

It looks like you have attempted to post some personal information in our public forum. We have suppressed that information to keep your personal data private. Please review our Forum Guidelines below for additional information as to the type of information we want to help you protect: https://forums.businesshelp.comcast.com/conversations/announcements/comcast-businesssupport-community-guidelines/5fe0a62cc5375f08cd9613e5

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4 months ago

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