Business internet

@Comcast_Raul​ actually, at this point Comcast Business needs to contact me. I’m tired of dealing with people giving me the run around. As stated, Comcast should try going 2 weeks without receiving payment.

Our team is set up to support Comcast Business, and we would love to help. We can help get everything in motion for you. If you would like for us to investigate, you would just need to follow the steps above, we are ready to dive right in and help. Thank you again for your time and patience. 

Again no, every time I call I get routed to the phillipenes where all they do is say it’s been escalated to the “back office” to which they have no direct number and I should await a call. If you want any chance of maintaining a customer, you contact me.

I have already reached out to other companies and can get new service faster than your scheduled time so you better act quick!

@user_198ceb, we absolutely understand your concerns and reservations about reaching out to us via Direct Message. We do apologize for any inconvenience or frustration we've caused you when trying to reach us for support, this is never the experience we want for our customers. Your business is important to us and my team wants to assist you with getting your services back up and running ASAP. 

We're a corporate team and would love to help you on this platform. In order to review your account, look into your appointment, and help get things resolved, we would ask that you please send us a direct message. That way we can best assist you! Please follow the instructions below to send us a direct message with your full name, full address, and phone number.

• Click "Sign In" if necessary 
• Click the "Direct Messaging" icon in the top right corner
• Click the "New message" (pencil and paper) icon 
• The "To:" line prompts you to "Type the name of a person". Instead, type "Comcast Business" there 
• - As you are typing a drop-down list appears. Select “Comcast Business" from that list 
• - A “Comcast_Business" graphic replaces the "To:" line 
• Type your message in the text area near the bottom of the window 
• Press Enter to send it