Comcast Business Support Community

U

Business internet

So my internet went down yesterday at 2 pm. I have no signal from my modem. I am a small retail business the week before Christmas, and the best you can do to send a technician out is 2 weeks? How is this acceptable? Comcast wouldn’t not take payments for 2 weeks but I am expected to?

U

I have already reached out to other companies and can get new service faster than your scheduled time so you better act quick!

U

Business internet

So my internet went down yesterday at 2 pm. I have no signal from my modem. I am a small retail business the week before Christmas, and the best you can do to send a technician out is 2 weeks? How is this acceptable? Comcast wouldn’t not take payments for 2 weeks but I am expected to?

U

Again no, every time I call I get routed to the phillipenes where all they do is say it’s been escalated to the “back office” to which they have no direct number and I should await a call. If you want any chance of maintaining a customer, you contact

U

Business internet

So my internet went down yesterday at 2 pm. I have no signal from my modem. I am a small retail business the week before Christmas, and the best you can do to send a technician out is 2 weeks? How is this acceptable? Comcast wouldn’t not take payments for 2 weeks but I am expected to?

U

@Comcast_Raul actually, at this point Comcast Business needs to contact me. I’m tired of dealing with people giving me the run around. As stated, Comcast should try going 2 weeks without receiving payment.

U

Business internet

So my internet went down yesterday at 2 pm. I have no signal from my modem. I am a small retail business the week before Christmas, and the best you can do to send a technician out is 2 weeks? How is this acceptable? Comcast wouldn’t not take payments for 2 weeks but I am expected to?

47

1

0

Business internet

So my internet went down yesterday at 2 pm. I have no signal from my modem. I am a small retail business the week before Christmas, and the best you can do to send a technician out is 2 weeks? How is this acceptable? Comcast wouldn’t not take payments for 2 weeks but I am expected to?

47

1

0