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Thursday, February 28th, 2013 12:00 PM

All of a sudden internet VERY slow

 All of a sudden (for the past 3 days) our Business Class Internet has been VERY slow.  Ran speed tests and found numbers on upload are way down from normal.

Called customer service.  Was told that actually our numbers were up for what we're paying for.  Business Class has always been touted as being much faster than residential.  BS!  My internet at home is WAY faster than what I have here in the office and here, I'm not even using wireless, I'm directly connected to Comcast's modem!  I was told we had the "bottom" speed package.  This is not much better than dialup right now so how does Comcast get away with calling it "high speed internet"?

At any rate, I was told that they could increase our speeds if we wanted to buy a faster package.  Really???  I'll bet the next thing would have been "well if you also put your phone service with us, we can lower that rate".  That's their next game they play.  If my internet all of a sudden is VERY slow, why in the world would I want to have an additional service with Comcast.  If our phones go down or don't work, then you're hurting our business.  Our phone service is VERY reliable with Verizon, thank you very much.

We've NEVER been this slow in all the years we've had internet with Comcast!  This has started this week!

I asked if they could send me a new modem and I was told that required a service appointment and IF they found the modem was not the problem then there would be a charge.  Really?!

More games.  Always games with Comcast.  Always trying to make another buck!

You see the commercials on how fast Comcast Business Class is, they lie!

I'm now looking into alternatives for internet AND our waiting room tv.  I'll bet ANY of the other options would be atleast as fast as what we're getting now for less money than we're currently paying.


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10 years ago

patch testing on 28/02/2013