Occasional Visitor
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9 Messages
After-business-hours performance issues
Comcast Business HSI 16/3 Mbps, East Bay, CA. Been a customer for a few years, latency and speed have been mostly good, as advertised. In the last few weeks, though, after business hours (5-6pm), downstream has declined dramatically to ~3 Mbps (+/- erratically). This is a big problem as an IT teleworker with multiple VPN sessions. Not a specific service or route, total bandwidth suffers across the board.
I see a lot of similar complaints. Seems to have coincided with the holidays and rain storms, so is it a problem or a capacity issue? Is anything being done about this?
Thanks,
Doni
kmaxx
New problem solver
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20 Messages
9 years ago
Hi, as you can see from mine and other people's posts that there is something going on through routes through the bay area sometime between 5-9pm or so almost every night. I'm routing through the Fairfield area through the bay area and a lot of streaming video and routes to other links are really slow during this time.
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CCMichael
Gold Problem solver
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575 Messages
9 years ago
Please check your inbox concerning this issue.
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donidonidoni
Occasional Visitor
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9 Messages
9 years ago
Update: @Comcast_Michael offered to have a tech come out to look, but since it suddenly seemed good for a day or two, I asked to wait. But it's been bad again since, so I'm taking him up on that offer.
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