New problem solver
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11 Messages
Access to 10.1.10.* blocked
All of a sudden earlier this month I lost access to 10.1.10.1 from my 192.168.0.* IP's, no changes or updates have been done on my firewall, can someone resend the config to my Cisco modem? I have tried rebooting everything after hours, the wierd thing is when the Cisco first reboots I am able to get to the 10.1.10.1 login page and start to go in (very slowly) and then it times me out all of sudden like it loads a new setting that kills port 80, I am still able to ping 10.1.10.1 just not able to bring the webpage up or any other traffic to other 10.1.10.* devices plugged into the Cisco, but they are all pingable.
If someone could do the config reload between 6pm EST and 7am EST that would be great.
user_Claude
Official Employee
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56 Messages
7 years ago
Thank you for reaching out to us about your Comcast Business Gateway. If you are attempting to reach your modem via a VPN connection to your firewall you should still be able to. The addresses you provided are only routable on your internal network and the CBG security will allow communication. I can review the device configuration with you. Please confirm your name along with the Comcast Business account number and complete address.
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mellow
New problem solver
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11 Messages
7 years ago
No VPN. This is normal traffic. As you can see from the previous posts this has been going on for a long time. Only fix I have found in the past was to replace the BCG and it would work for a while then stop working, almost like the modem receives an update then it removes access.
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user_Claude
Official Employee
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56 Messages
7 years ago
To confirm, you are losing access when connected on the internet network?
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