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rslwholesale's profile

Visitor

 • 

2 Messages

Wed, Jun 27, 2018 2:00 PM

XFINITY SSID does not show up on my laptop.

My desktop can see the XFINITY SSID:

 

DESKTOPDESKTOP

 

My laptop can not see the XFINITY SSID:

 

LAPTOPLAPTOP

They are 2 feet away from each other.

 

I want my laptop to be able to see the XFINITY SSID, so I can log on to XFINITY when I take the laptop home.

Visitor

 • 

2 Messages

4 y ago

No, it can't see 5g.

 

I was able to see the XFINITY ssid for an entire year earlier using my laptop. I can no longer do so the past month or so.

Advocate

 • 

1.1K Messages

4 y ago

 

Hi rslwholesale and welcome to the business forums.

 

I would like to assist with your hotspot issue. Is your laptop able to see 5 GHz networks?

Advocate

 • 

1.1K Messages

4 y ago

Thanks for letting me know.

 

Due to a recent firmware update, all business gateways have the 2.4 hotspot radio automatically disabled. I do apologize, however, we are not able to enable this. 

 

Please let me know if you need anything.